QUALITY

The quality policy of the Pan-European University in the field of higher education is a priority of the overall business policy of the institution, which is confirmed by the accreditation that the University received again in March 2016. The goal is continuous progress, employees and society as a whole.

Internal and external quality assurance procedures, standardized and set by the goals and quality policies of the Pan-European University, are fully harmonized with national and international standards in the field of higher education. Relevant for the field of higher education in the Republic of Srpska and Bosnia and Herzegovina are: "Standards and guidelines for quality assurance in the European area of higher education" adopted in 2005 by the European Association for Quality Assurance in ENQA (European Association for Quality Assurance in Higher Education).

By putting quality in the priority of business policy, teaching and scientific services of the highest quality are provided, in accordance with the needs and expectations of our students and society as a whole, a safe and healthy environment for all employees, as well as continuous improvement of the business process and the entire system.

The management of the Pan-European University "APEIRON" has a special responsibility for quality and its continuous improvement. Responsibility for quality assurance is the responsibility of every employee for the work they perform.

Pan-European University "APEIRON" bases its vision of the future on the assumptions that societies in the region of Southeast and Eastern Europe are in the process of change, reform and transition to civil democratic society, characterized by parliamentary pluralism, rule of law, rule of law and market economy dominated by private ownership. There is no doubt that this new time needs new deep knowledge, which primarily means a step out of the existing cultural and civilizational environment of BiH / RS towards a new worldview and a different approach to the economy, legal system, health care, information dissemination and knowledge acquisition. Within these tasks, the Pan-European University "APEIRON" seeks to take on the responsibility of educators.

The Pan-European University is able to achieve a high level of teaching and research process in accordance with the integration processes defined by the Bologna Declaration, and to ensure lasting trust and satisfaction of students, the economy and society with the quality of service.

Student education is based on the best experiences and traditions of American colleges, European universities and the application of all reform principles initiated by the Bologna Process of European Higher Education Reform.

The quality policy of the Pan-European University "APEIRON" is a priority of the overall business policy and aims at lasting progress, with maximum fulfillment of requirements and meeting the needs of all service users, business partners, employees and society as a whole.

The quality management system is focused on the continuous improvement of the teaching and research process and on the constant innovation of the work process and is based on the requirements of ISO 9001: 2008 and the IWA 2 guidelines.

The management of the Pan-European University "APEIRON" has a special responsibility for quality and its continuous improvement. Responsibility for quality assurance is the responsibility of every employee for the work they perform.

The mission of the Pan-European University "APEIRON" is to make a full contribution to improving the quality of life of the population and to play a significant role in the development of the economy in the country by organizing academic studies for young people and lifelong learning programs.

The University will continuously improve the quality of curricula, develop the highest quality standards and affirm the highest standards of teaching and evaluation of acquired knowledge. The quality policy is binding for all participants in the work processes of the University.

The general objectives of the Quality Management System are:

  • Maintain an effective Quality Management System of the Pan-European University "APEIRON" in accordance with: Standards and guidelines for quality assurance in the European Higher Education Area ESG-ENQA and Criteria for accreditation of higher education institutions in BiH, norms and quality standards defined by the RS Law on Higher Education conditions for the establishment and start of work of higher education institutions and the procedure for determining the fulfillment of conditions;
  • Maintain a level of quality in order to increase the reputation of the Pan-European University among our students and the public;
  • Provide teaching and research services and services of the highest quality in accordance with the needs, expectations and capabilities of our students and society as a whole;
  • Continuously increase the satisfaction of our students and society as a whole;
  • Ensure compliance of the work and operations of the University with legal and security regulations;
  • Provide a safe and healthy environment for all employees;
  • Continuously improve business processes, systems and capabilities;


Quality objectives have been established at all relevant functions and levels within the University.

Pan-European University "APEIRON" in order to fulfill its mission constantly monitors, analyzes and improves its processes through:
  • feedback analysis;
  • monitoring the implementation of the teaching process;
  • study performance analysis;
  • monitoring the implementation of the service process;
  • application of methods and techniques for quality improvement;
  • monitoring and analyzing the business plan;
  • conducting internal audits;
  • performing corrective and preventive actions.

In this way, continuous improvement of the established quality management system is ensured.

The main goal of the quality system is to ensure the highest quality in the provision of educational services, scientific research and non-teaching services. The quality management system is designed with the aim of meeting the requirements of the international standard in education and the standards and guidelines for quality assurance in the European Higher Education Area ESG: ENQA.

According to the Standards and Guidelines for Quality Assurance in the European Higher Education Area and the Criteria for Accreditation of Higher Education Institutions in BiH, the Institution continuously conducts the procedure of self-evaluation and quality assessment of its study programs, teaching and measuring user satisfaction. In order to successfully meet this requirement, in accordance with the quality assurance procedures of the higher education institution and the self-evaluation criteria, students in various fields are continuously surveyed. Therefore, a set of student surveys has been established in the quality assurance system at the Pan-European University and the rules for processing and interpreting survey results have been defined:

  • Evaluation of the study program and organization of studies (the aim of the survey is for students to evaluate the study program as a whole, which contributes to better planning of changes and improvement of the curriculum and organization of studies in the study program, thus contributing to improving the quality of the program as a whole) );
  • Assessment of subjects and academic staff (assessment of subjects, ie, individual program activities contributes to better planning of changes in the curriculum of an individual subject and contributes to the improvement of the curriculum, while assessment of teaching staff, which was involved in processing the subject, contributes to a comprehensive view of teaching quality staffing, personnel policy management and improvement of teaching staff human resources);
  • Evaluation of the work of services, institutions and general study conditions (the aim of the survey is, in addition to involving students in quality assessment, also collecting data on the work of professional and administrative services and defining measures to improve and enhance work);
  • Psychosocial profile of students;
  • Motivational and marketing factors of enrollment at the Pan-European University (the aim of the survey is to research the motivation, attitudes, needs and opinions of students when enrolling at the Pan-European University);
  • Positioning in the labor market of graduate students;

The focus on stakeholders is expressed in the Quality Policy, Quality Objectives and the Rector's statement. The focus on stakeholders is also expressed in the statement of mission and vision of the University. During the review of the QMS Quality Assurance System by the management, the Report on the requirements, needs and expectations of the interested parties is analyzed. The University provides the conditions for the needs and expectations of stakeholders, and above all our students, to be identified and then met, realizing that our success and the success of our students are interdependent.

Pan-European University "APEIRON" has established, documented and maintains procedures for determining the requirements related to our services, as well as the coordination of activities and mutual relations with the users of our services, and primarily with the expectations of our students.

The institution conducts the process of self-evaluation and quality assessment of its study programs, teaching and measuring the satisfaction of service users. In order to successfully meet this requirement in accordance with the quality assurance procedures of the higher education institution and the self-evaluation criteria, students in various fields are continuously surveyed. Therefore, in the quality assurance system at the Pan-European University, a set of student surveys has been established and the rules for processing and interpreting the survey results have been defined as follows:

  • Motivational and marketing factors of enrollment at the Pan-European University (the aim of the survey is to research the motivation, attitudes, needs and opinions of students when enrolling at the Pan-European University in order to improve university promotion and marketing management, and contribute to brand building);
  • Assessment of the study program and organization of studies (the aim of the survey is for students to evaluate the study program they study as a whole, which contributes to better planning of changes and improvement of the curriculum and organization of studies in the study program, thus contributing to student needs);
  • Assessment of subjects and academic staff (assessment of subjects, ie, individual program activities contributes to better planning of changes in the curriculum of an individual subject and contributes to the improvement of the curriculum, while assessment of teaching staff involved in the processing of subjects contributes to a comprehensive view of the quality of teaching staff, conducting personnel policy and improving the human resources of teaching staff);
  • Evaluation of the work of services, institutions and general study conditions (the aim of the survey is, in addition to involving students in quality assessment, also collecting data on the work of professional and administrative services and defining measures to improve and enhance work);
  • Continuation of education and career building (with assessment of general competencies of students);
  • Psychosocial profile of students;
  • Positioning in the labor market of graduate students;

After automatic processing, the completed surveys are analyzed in detail (standard statistical analysis and, if necessary, correlation analysis between different issues between which a logical relational connection can be established, which is essential for making relevant conclusions). Also, a trend analysis is performed, comparing the data of conducted surveys in different time periods.

Pan-European University "APEIRON" has established, documented and developed a procedure for reviewing the requirements of stakeholders whose application allows:
  • Review of all available data in order to determine the actual requirements,
  • Determining the ability of the University to use its resources (human and material) to meet all contractual requirements,
  • Documenting the results in records, contract specifications and other relevant records,
  • Internal and external evaluation.

One student representative is elected to the Board of Directors. Student representatives are elected by the presidency of the Student Parliament of the Pan-European University according to the procedure determined by a special act. The term of office of student representatives is one year. For issues of immediate interest to students, the opinion of the student representative body must be obtained.

The strategic goal of obligatory, regular and complete informing of the public about quantitative and qualitative indicators of achievement at the University, among other things, is achieved through communication with alumni and strengthening alumni in order to promote the reputation of the University in our country and in the world.

All complaints of interested parties on the services provided by the University are successfully resolved, understanding that our satisfaction and the satisfaction of our students are interdependent. All employees in the teaching-scientific process and employees in the process of servicing students adhere to technical and organizational instructions, instructions and standards in their daily work.

Preventive actions at the University are carried out according to the same procedure as corrective actions. The difference is that in the process of implementing preventive actions, the causes of potential non-compliances or other undesirable situations are identified.

The university is guaranteed the freedom of educational and scientific creativity, which includes the right of academic staff and students to critically consider the acquired knowledge, to offer new ideas and controversial opinions without exposing possible reprisals, and the right to freedom of speech which can be limited only by law.

The main goal of the quality system is to ensure that the Pan-European University "APEIRON" provides the provision of educational services, scientific research and high quality non-teaching services to its students and all interested parties. The quality management system is designed to meet the requirements of the international standard ISO 9001: 2008 following the IWA: 2 guidelines for the application of ISO 9001: 2008 in education and with the standards and guidelines for quality assurance in the European Higher Education Area ESG: ENQA.

ACCREDITATION

Additional decision on accreditation

The Agency for Accreditation of Higher Education Institutions of the Republic of Srpska issued a decision on accreditation to the Pan-European University "Apeiron", on March 24, 2016, under number 01 / 1.3.74 / 16. and Supplementary Decision No. 01 / 1.3.74-L176 of March 4, 2021, by which "Apeiron" is considered accredited until March 24, 2023.

Accreditation certificate


Of the nine criteria evaluated by the Agency: development and strategy of the higher education institution, management, internal quality assurance and quality culture, procedures and quality assurance of study programs, student assessment, human resources, quality of physical resources, information systems, presentation of information to the public and international cooperation, four were rated “VŠU mostly meets the requirement” and five were rated “VŠU fully meets the requirement”.

This outcome is the result of checking the crucial elements of quality, the established way of functioning of the University "Apeiron", and the analysis of all documents and procedures during the visit to the higher education institution.

External evaluation was done by checking the level of compliance with the requirements of ESG (European Standards and Guidelines) standards and criteria for accreditation of higher education institutions in the implementation of study programs of the Pan-European University.

The University submitted the application for accreditation on June 17, 2015, and the Commission for Quality Assessment and Audit and Making Recommendations on Accreditation of Higher Education Institutions was appointed by the Decision on Establishing the Commission of Domestic and International Experts for Quality Assessment and Audit and Making Recommendations on Accreditation of Higher Education Institutions. No. 175-2-1 / 15 dated 27 August 2015. year, the Agency for Accreditation of the Higher Education Institution of RS.

The submission of the application for accreditation was preceded by an extensive and comprehensive internal self-evaluation of quality (a total of six regular annual self-evaluations in the period 2010-2015), in accordance with Standards and Guidelines for Quality Assurance in the European Higher Education Area and Criteria for Accreditation of Higher Education Institutions in BiH. and in accordance with the Procedure for Accreditation of Higher Education Institutions (HEAA PR114: Sep. 2011).

The five-member commission: president and member of the academic community of Bosnia and Herzegovina, representative of international experts, representative of economy and practice, and a representative of students in a three-day visit to the University talked with the management of the higher education institution, quality and self-evaluation team. , accounting and libraries, a representative of the Office for International Cooperation and the director of the Institute for Scientific Research, representatives of graduates, representatives of the economy and labor market, academic staff, deans and vice deans of all faculties and heads of all study programs through which the work was evaluated. , and representatives of students of all years.

During the tour of the University, the commission had the opportunity to see modern and IT-equipped classrooms in which lectures are recorded, a multimedia classroom used as a Microsoft test center, but also recordings of some lectures. They visited the TV studio and control room, where they were introduced to the work of software that detects plagiarism, as well as a technical room with a communication node.

They also visited the premises of the High School whose physical resources are used in accordance with the needs of the University and vice versa.

Accreditation has once again placed the Pan-European University in a single space of European higher education, in which this higher education institution in general, as well as its diplomas, will be recognized and accepted, as well as its students and teachers in exchange with professors and students of other higher education institutions in Europe. This accreditation, mandatory according to the Bologna Declaration, verified the diploma of a graduate student of the Pan-European University as equal in the fight against diplomas of other higher education institutions in the modern, European and domestic labor market, and confirmed that the quality system by which the Pan-European University carries out its mission. at the very top of the best higher education institutions in this area.

The quality policy of the Pan-European University in the field of higher education is a priority of the overall business policy of the institution. By putting quality in the priority of business policy, teaching and scientific services of the highest quality are provided, in accordance with the needs and expectations of our students and society as a whole, a safe and healthy environment for all employees, as well as continuous improvement of the business process and the entire system.

For the sixth year in a row, the University has been applying the international quality management standard ISO 9001: 2008 for higher education, adult education, scientific research and experimental development, and in accordance with the guidelines for applying ISO 9001: 2008 in IWA: 2 education, Standards and guidelines for insurance. quality in the European Higher Education Area ESG (European Standards and Guidelines) and the Criteria for Accreditation of Higher Education Institutions. The university is certified by the accreditation body TÜV Rheinland InterCert Kft. August 8, 2011 under number 75 100 50210. External inspections of the quality system ISO 9001: 2008 are performed once a year. The last external inspection of the ISO 9001: 2008 quality system was performed in July 2016.

In the influential world ranking list "Webometrics Ranking" (www.webometrics.info) compiled according to the scope of Internet activities of universities and colleges, among more than 20 thousand higher education institutions, Pan-European University "APEIRON" Banja Luka is among the best ranked higher education institutions in BiH and countries. surroundings. The ranking list included all data on higher education institutions published on the Internet, the number of published works of teachers and students on the Internet, student Internet activities, the dynamics of presenting information ... The aim of the ranking list is to assess how active universities and colleges are participants in the information society century.


By putting quality in the priority of business policy, teaching and scientific services of the highest quality are provided, in accordance with the needs and expectations of our students and society as a whole, a safe and healthy environment for all employees, as well as continuous improvement of the business process and the entire system.